Privacy Policy

This Privacy Policy (“Policy”) describes the policies and procedures on the collection, use, disclosure and protection of your information when you use our website located at www.chaishakti.com, or the Chai Shakti mobile application (collectively, the “Chai Shakti Platform”) made available by Chai Shakti – Taneesh Desi Nutrients (“Chai Shakti”, “Company”, “we”, “us” and “our”), a private entity established under the laws of India having its registered office at MIG 23, KPHB, Hyderabad, India.

The terms “you” and “your” refer to the user of the Chai Shakti Platform. The term “Services” refers to any services offered by Chai Shakti whether on the Chai Shakti Platform or otherwise.

Please read this Policy before using the Chai Shakti Platform or submitting any personal information to Chai Shakti. This Policy is a part of and incorporated within, and is to be read along with, the Terms of Use.

YOUR CONSENT

By using the Chai Shakti Platform and the Services, you agree and consent to the collection, transfer, use, storage, disclosure and sharing of your information as described and collected by us in accordance with this Policy.

If you do not agree with the Policy, please do not use or access the Chai Shakti Platform.

POLICY CHANGES

We may occasionally update this Policy and such changes will be posted on this page. If we make any significant changes to this Policy, we will endeavour to provide you with reasonable notice of such changes, such as via prominent notice on the Chai Shakti Platform or to your email address on record and where required by applicable law, we will obtain your consent.

To the extent permitted under the applicable law, your continued use of our Services after we publish or send a notice about our changes to this Policy shall constitute your consent to the updated Policy.

LINKS TO OTHER WEBSITES

The Chai Shakti Platform may contain links to other websites. Any personal information about you collected whilst visiting such websites is not governed by this Policy. Chai Shakti shall not be responsible for and has no control over the practices and content of any website accessed using the links contained on the Chai Shakti Platform.

This Policy shall not apply to any information you may disclose to any of our service providers/service personnel which we do not require you to disclose to us or any of our service providers under this Policy.

INFORMATION WE COLLECT FROM YOU

We will collect and process the following information about you:

Information You Give Us

This includes information submitted when you:

• Create or update your Chai Shakti account, which may include your name, email, phone number, login name and password, delivery address, payment or banking information, date of birth and profile picture.
• Sign in to the Chai Shakti Platform through third-party sign-in services such as Google, Facebook or other social networking platforms, allowing us to receive your log-in information and basic user data.
• Provide content to us including reviews, ordering details and history, favourite outlets, special requests and referral contact information.
• Use our Services, where we may collect and store information about you to process your requests and automatically complete forms for future transactions.
• Correspond with Chai Shakti for customer support.
• Participate in promotions, surveys or feedback forms.
• Enable features requiring access to your device location or contacts for delivery purposes.
• Report problems for troubleshooting.

If you sign up to use our Services as a merchant partner, franchise partner or delivery associate, we may collect location details, copies of government identification documents and other KYC details.

Information We Collect About You

With regard to each of your visits to the Chai Shakti Platform, we may automatically collect:

• Communication details when you contact us via email or phone.
• Location information using GPS or IP address for delivery and service availability.
• Usage and preference information including how you interact with our platform.
• Transaction information such as services requested, order value, date and time of service and promotional codes used.
• Device information including hardware model, operating system, device identifiers and mobile network details.
• Metadata associated with files stored on your device (such as images or address book details) if permission is granted.
• Contact information from your device address book to facilitate referrals or deliveries (if access is granted).

We may also record calls or SMS details for quality and service improvement purposes.

Information We Receive From Other Sources

We may receive feedback and ratings from other users or partners.

We may also receive information from:

• Analytics providers
• Search information providers
• Advertising partners
• Affiliated business partners
• Other websites or applications operated by us

If you connect your social media account with the Chai Shakti Platform, you consent to our collection, storage and use of information made available through such platforms, including publicly available information or details shared during sign-in.

Please refer to your social media provider’s privacy policy for more information about how they share information when you choose to connect your account.